Manager of Customer Relations & Marketing

Maplecrest Ford Lincoln is seeking an individual who is driven and upbeat to head Customer relations for our service Department. We are a very busy Fixed Ops Dealership. We want someone to come aboard who is ready for a challenge and is able to bring their own technique to our team. This position is not a desk job. We are seeking someone who is adaptable and able to wear many hats.

Duties/Responsibilities:

Greeting all Service Customers Upon arrival 

Data Entry 

Scheduling Service Appointments and Calling Missed Appointments

Sending out Weekly E-blasts and Mining for potential Sales Opportunites

Marketing for the service department. Going out on the road to prospect for new accounts for our fleet department.

Running reports

Drafts, implements, and executes policies and procedures to facilitate an overall

quality customer service experience 

10 years Experience in Customer Service preferred 

Salary: Up to 100k

Equal Employment Opportunity

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed